Privacy Policy - SendMyCake

Welcome to SendMyCake.com (“we,” “us,” or “our”). We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner.

This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, SendMyCake.com (the “Site”), and use our specialized delivery services for cakes, flowers, gift items, and plants within Guwahati, Assam, India.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site.

1. Information We Collect
We collect information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with you (“Personal Information”). We collect this information in the following ways:

A. Information You Provide to Us Automatically
When you make a purchase, attempt to make a purchase, or create an account through the Site, we collect certain information from you, including:

Account Information: Your name, email address, phone number, and password when you create an account.

Order and Delivery Information: Your billing address, the accurate shipping (delivery) address within Guwahati, the recipient’s name, the recipient’s contact phone number, and any personalized messages for gift items.

Payment Information: We collect payment details (such as credit/debit card numbers, UPI IDs, or net banking information) necessary to process your payment. Please note: We do not store full payment card details on our servers. All payments are processed securely through our authorized third-party payment gateway partners.

Communications: Information you provide when you contact our customer support team via email, phone, or chat regarding an order or inquiry.

B. Information Collected Automatically
When you visit the Site, we automatically collect certain information about your device and your interaction with the Site, including:

Device Information: Web browser details, IP address, time zone, and some of the cookies that are installed on your device.

Usage Information: Pages or specific products (cakes, flowers, gifts, plants) you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.

2. How We Use Your Information
We use the information we collect for various crucial purposes, including:

Order Processing: To fulfill any orders placed through the Site (including processing your payment information, arranging for specialized delivery of your chosen items, and providing you with invoices and/or order confirmations).

Delivery Logistics (Critical): To communicate with you and the recipient to ensure the successful delivery of time-sensitive and perishable items (such as fresh cakes, floral arrangements, and live plants) within the specific geography of Guwahati.

Customer Support: To respond to your comments, questions, and requests, and provide comprehensive customer service.

Communication: To communicate with you about your order status, account, or to send you administrative information.

Marketing (with your consent): To send you newsletters, promotions, or information about new products and services available on SendMyCake.com that we think may interest you. You can opt-out of these communications at any time.

Site Improvement: To screen our orders for potential risk or fraud, and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site).

Legal Compliance: To comply with applicable Indian laws, regulations, and legal processes.

3. Sharing Your Information
We do not sell, rent, or trade your Personal Information to third parties. We only share your information with third parties in the following limited and necessary circumstances:

Service Providers: We share your Personal Information with third-party service providers who perform critical functions on our behalf, such as:

Payment Processors: To securely process your financial transactions.

Local Delivery Partners: We necessarily share the recipient’s name, precise address, and contact number with localized delivery personnel or courier services specialized in the Guwahati region to fulfill your order.

Website Analytics: We use tools like Google Analytics to help us understand how our customers use the Site.

Legal Requirements: We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency) in compliance with the Information Technology Act, 2000 (India).

Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred to the acquiring entity.

Recipient Information (Gifting Context): When you send a gift, the recipient will necessarily receive your personalized message (if provided), but we will not disclose your billing information to the recipient unless explicitly requested by you.

4. Special Provisions for Perishable Items and Specific Delivery Context (Guwahati)
Given the specialized and time-sensitive nature of our business (delivery of fresh cakes, flowers, and live plants), accuracy of delivery information is paramount.

Accuracy of Information: We rely solely on the delivery address and contact number provided by you, the sender. If the delivery fails due to incorrect information provided by the sender, we may be unable to offer a refund, as perishable items (cakes and flowers) cannot be reused or restocked.

Pre-Delivery Contact: Due to the specialized nature of our items, we or our delivery personnel may contact the recipient prior to delivery to confirm they are available to receive the item. This is standard procedure to ensure product freshness upon arrival.

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track the activity on our Site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some essential portions of our Site (such as the shopping cart function).

6. Data Security
We implement appropriate technical and organizational security measures to protect the security of your Personal Information. However, please remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

7. Your Rights
Depending on your specific request and applicable Indian law, you may have certain rights regarding your Personal Information, including:

Access: The right to request copies of your Personal Information that we hold.

Correction: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.

Deletion: The right to request that we erase your Personal Information, under certain conditions.

Opt-Out: The right to opt-out of receiving marketing communications from us.

To exercise any of these rights, please contact us using the contact information provided below.

8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this policy. You are advised to review this Privacy Policy periodically for any changes.

9. Contact Us
If you have any questions, concerns, or complaints about this Privacy Policy or our data practices, please contact our designated Grievance Officer at:

SendMyCake
Email: customerservice@sendmycake.com